Privacy Policy

1. Data Controller Information

This website is operated by SouthernTrek Limited (NZBN 9429048123910). We are committed to protecting the privacy and security of personal information collected from website users and travel clients in accordance with the New Zealand Privacy Act 2020 and global standards.

For any privacy-related inquiries, contact us at: [email protected].

2. Scope of Policy

This Privacy Policy applies to personal data collected when you visit our website, complete online booking inquiry forms, subscribe to travel updates, or communicate directly with our team.

3. Information We Collect

We collect personal information through the following avenues:

Directly Provided Data: Name, email address, phone number, travel preferences, and custom trip requests submitted via contact forms.
Automatically Collected Technical Data: IP address, browser type, operating system, referring URL, pages viewed, and visit timestamps.
Third-Party Analytics Data: Aggregated web statistics collected via Google Analytics with Consent Mode enabled.

4. Purposes and Legal Bases for Data Processing

Processing Purpose	Data Collected	Legal Basis (NZ Privacy Act / Global)
Responding to travel inquiry forms	Name, Email, Phone, Travel Details	Express User Consent (Principle 3)
Website optimization & analytics	IP Address, Cookie IDs, Device Info	User Consent via Cookie Banner
Legal compliance & safety records	Booking history, emergency contacts	Legal Obligation & Vital Interests

5. Cookies & Google Consent Mode v2

We utilize Google Consent Mode v2 to respect user privacy choices. Before you grant consent on our cookie banner, advertising and analytics signals remain in a 'denied' state. Only essential session cookies run by default. You can adjust your consent options at any time via the link in our footer.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to fulfill your trip (e.g., Department of Conservation permit offices, helicopter charter operators, accommodation providers) or when required by New Zealand law enforcement.

7. International Data Transfers

If personal data is transferred to cloud servers located outside New Zealand, we ensure appropriate security measures and contractual safeguards are maintained in compliance with Information Privacy Principle 12.

8. Retention Period

We retain contact inquiry data for no longer than necessary to fulfill travel bookings and meet tax reporting requirements under New Zealand law (typically up to 7 years for financial transactions).

9. Your Rights

Under the NZ Privacy Act 2020, you have the right to request access to and correction of your personal information held by SouthernTrek Limited. To exercise these rights, email [email protected]. If unsatisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (OPC) New Zealand (privacy.org.nz).

10. Children's Privacy

Our website is intended for general audiences and does not knowingly collect personal data from individuals under 16 years of age without parental consent.

11. Contact Details

SouthernTrek Limited
Email: [email protected]